Frequently Asked Questions
We’ve done our best to simplify the details and provide everything you need to get started.
If you still have questions, our team will be happy to help. Please reach out at support@cephx.com.
General Questions
What is CephX?
CephX by Orca Dental AI provides a streamlined solution for dental imaging and analysis. Our platform supports CBCT DICOMS, cephalometric analyses, facial images, and intraoral scans.
We offer advanced tools like 3D segmentation, airway and nerve analysis, all designed to enhance diagnostic precision, reduce manual workload, and improve clinical efficiency without the need for additional software or hardware. Start your free trial here.
Do I have to install CephX to use it?
CephX by Orca Dental AI is a cloud-based solution that requires no installation or manual updates. You can access CephX directly from any device, whether it’s a mobile phone, tablet, or desktop computer.
Who uses our solutions?
DSOs, clinicians, dental labs, practice management systems (PMSs), and imaging system providers. Interested in joining us? Click on Contact Us and leave us a message.
Why do I need CephX?
If you’re looking for a reliable solution for dental imaging and analysis, CephX by Orca Dental AI is the ideal choice. Powered by AI, CephX eliminates manual tracing, reduces delays, and saves you both time and money. With FDA approval and easy implementation, it’s the only end-to-end solution that combines intelligent error detection and human monitoring for edge cases, delivering unparalleled accuracy. Curious to see us in action? Click here to book a demo.
Is CephX available For DSOs
Are you a growing DSO? We’ve got your back.
CephX by Orca Dental AI delivers consistent, automated imaging and cephalometric analysis across all your locations — boosting efficiency, compliance, and patient care. All with administrative tools for
Is CephX available in multiple languages?
Yes. CephX by Orca Dental AI is designed to support multiple languages, including English, French, Spanish, Chinese, and more.
Getting Started
How do I sign up or register?
Visit our website https://cephx.com/ and click on the button ‘Get Started – Free Trial‘ to create your account. Once you’ve entered your details, you’ll gain access to our free trial.
If you’re interested in exploring our services further, we encourage you to schedule a demo through this link: https://calendly.com/contact-cephx
How can I schedule a demo?
We’d be more than happy to walk you through CephX. You can click here to schedule a demo at your convenience. Alternatively, feel free to leave your details on our Contact Us Page, and our team will get back to you shortly.
Forgot your password?
If you encounter difficulties with logging in, please be aware that under the login password field, there is a “Forgot Password“ option.
You can use this feature to reset your password and regain access to your account.
Data Privacy & Integration
Does CephX integrate with other software and tools?
Yes. CephX integrates with many different 3rd party software tools such as leading PMSs, Imaging management systems, CBCT and X-ray system providers, and lab services. If you need any assistance, just click on Contact Us, and our team will get back to you shortly.
How do we protect customer data?
CephX by Orca Dental AI is built with advanced cybersecurity frameworks, employing state-of-the-art encryption protocols, continuous monitoring, and multi-layered data protection. All data is securely stored with full redundancy and real-time backups to ensure maximum reliability, integrity, and business continuity.
Do you offer an API?
Yes. CephX by Orca Dental AI offers a highly versatile and secure API, designed to support virtually any integration scenario. Whether you’re looking for deep system-level connectivity or rapid deployment through simple plug-and-play iframe embeds, our API architecture ensures seamless interoperability with EMR systems, imaging platforms, practice management software, and custom applications, while maintaining strict security and compliance standards.
Where do you store data?
All our data is securely hosted on Amazon Web Services (AWS), leveraging one of the most advanced and trusted cloud infrastructures available. This ensures industry-leading data security, continuous availability, and full compliance with stringent medical regulations such as HIPAA, GDPR, and other regional standards. With AWS, we benefit from enterprise-grade encryption, automated failover systems, and robust redundancy protocols, providing our users with maximum reliability and peace of mind.
Pricing & Plans
Looking to upgrade your plan?
You can easily upgrade your billing plan at any time by clicking the profile icon in the top-right corner and selecting “Upgrade Subscription.” Simply choose your new plan from there. If you need any assistance, just click on Contact Us, and our team will get back to you shortly.
Where can I find pricing information?
For detailed pricing information, you can visit our website at the following link: https://cephx.com/new-pricing-page/
If you’re interested in exploring our services further, we encourage you to schedule a demo by clicking here.
How can I cancel my subscription?
You can cancel your subscription. Our support team is here to help. Please send us a message in the chat or an email to support@cephx.com
Where can I change my credit card details?
In the CephX platform, you can access your billing settings by clicking the profile icon in the top-right corner. From there, select “Update Payment Method” to update your card details. Your new payment method will be applied automatically. If you need any help, feel free to reach out via chat or email us at support@cephx.com.
Technical Support
What should I do if I encounter an error?
If an error occurs, please contact us via chat or email us at support@cephx.com. We’ll do our best to assist you promptly.
How can I contact support?
There are several options to contact us: email us at support@cephx.com, send us a message through the chat in CephX, or click here to visit our Contact Us page.
Is there a user manual?
Yes, the CephX user manual is available to all users. Simply click the question mark icon in the top-right corner to access it. If you need additional information, feel free to contact us through the chat or email us at support@cephx.com.
